FAQs

From the Latin “to bind”, we built Nexae to do just that. Centralising your international operation in a single platform, Nexae allows businesses of all sizes to access our global multi-carrier delivery solution. From the Nexae platform you can: upload your address data; create fully customs-compliant shipping labels that can be branded to suit your business; send, track and monitor your shipments, all in just a few simple clicks. Sound like something you could benefit from? Get started today

Nexae makes uploading your data easy, whether you need to dispatch a handful of shipments overseas or have hundreds or thousands of orders to deliver. With Nexae’s easy-to-use templates you can upload shipments individually or in bulk with no need for an API. Part of what makes Nexae unique is its ability to error check and ensure all necessary data is accurate and complete for customs compliance – if something is wrong, Nexae will prompt you to make an amendment. Once imported, you can also save your shipments so you never lose track, with the ability to extract reports post-dispatch.

Tailor your Nexae shipping label by adding a branded company logo plus a whole host of other unique personalisation choices to pick from, all designed to suit your business and enhance your customer’s brand experience. Our Nexae label also includes its very own integrated Customs declaration (CN22), meaning you don’t have to spend time producing multiple labels for each shipment. You can view an example of a shipping label here

Yes! With Nexae you can grant access to an unlimited amount of users and tailor their access rights. With this feature, your customer service team can view tracking and order management information, whilst your operations team can print shipping labels and prepare items for delivery. Whatever the role, Nexae can be easily adapted to make it as relevant as possible for your business.

Yes! Nexae will identify where to input information and what specific data is required to meet IOSS compliance inside the European Union. For additional information on IOSS, you can download our guide or feel free to contact us.

Yes! Our packing lists can help your team pick, pack, and label your orders before collection. You can tailor these to be customer-facing and even include discount codes and personalised messaging to prompt repeat business. Speak to us now to find out more.

Simply tell us when your goods are ready and our dedicated collections team will make the necessary arrangements on your behalf at a time that suits you. On receipt at our facility, they will be scanned, weighed, and dispatched to your customers wherever they may be. Alternatively, you can book your own courier and let us know by sending a pre-alert to our team through Nexae.

We are currently integrated with market-leading eCommerce platforms Shopify and Squarespace, with more coming soon!

The security & privacy of your data is of paramount importance. As a business, we are ISO 27001 and ISO 9001 certified, ensuring your data is handled with the utmost care, conforming to the highest standards, and in line with all associated data regulations & requirements. This includes SSL encryption, use of the latest technology and security software available, and 24/7 monitoring. Uploading of data and address label generation are all done via our secure portal. You will also have the option to add a 2-factor authentication step during login, acting as a further level of security and assurance. For more information, view our extended Privacy policy and Cookie policy, or contact us via: dataprotection@mhi.co

We understand every business is unique, and we actively strive to avoid a ‘one size fits all’ approach. Our prices are tailored to suit each and every business we work with, optimising the routes and service levels that best work for you and your needs. Contact us now for a free, no-obligation chat about pricing and how we can help your business.

We issue fully transparent invoices based on real data, which include a full breakdown of all your items. Every item is scanned and weighed to determine its exact cost, meaning you never have to pay a penny more than you need to. Payment is collected via Direct Debit, making the whole process as simple as possible. For more information contact us today.

Complete our registration form with a few simple clicks, and a member of our specialist team will contact you free of charge to find out more about your business, your preferred service options, and arrange a full demo. We will support you all the way to make sure that you are getting the most out of the platform. Once fully onboarded you will be assigned a dedicated member of our account management team as your first point of contact should you have any questions or require assistance.